Privacy Policy
Movers Merton Privacy Policy
This Privacy Policy explains how Movers Merton collects, uses, stores and protects personal data relating to customers in our service area, and sets out your rights under applicable data protection laws, including the UK General Data Protection Regulation and related legislation. This Privacy Policy applies to all Movers Merton customers in our operating area and to anyone who contacts us to enquire about or use our services.
Who we are and scope of this policy
Movers Merton is a removals and moving services provider operating in the Merton area and surrounding locations. When we refer to we, us or our in this Privacy Policy, we are referring to Movers Merton as the data controller responsible for deciding how and why we use your personal data. This Privacy Policy covers personal data we obtain directly from you and data we receive from third parties in connection with the provision of our services.
Types of personal data we collect
We may collect and use the following categories of personal data about you:
Identification and contact details, such as your name, postal address, service address, billing address and any other addresses involved in your move, as well as your preferred contact details.
Service information, such as details of the property you are moving from and to, access information, parking instructions, inventory lists, special handling requirements, and any relevant notes you choose to provide.
Contract and transaction data, such as quotations requested, services booked, dates and times of moves, prices, payment status, and records of invoices and receipts.
Payment and billing information, such as payment method details, partial payment card information processed through our chosen payment processors, and billing history. We do not store full card details where these are processed by a third party provider.
Communication records, such as emails, messages and notes of telephone calls or conversations with you in relation to enquiries, bookings, feedback or complaints.
Technical and usage data, such as basic information about your device and how you interact with our website, to the extent that this is captured through cookies or similar technologies, where allowed by law and your preferences.
How we collect your personal data
We collect personal data directly from you when you contact us by phone, through our website, in writing or in person to request a quotation, make a booking, or communicate with us about our services. We may also receive data from third parties such as comparison websites or referral partners where you have provided your details to them and asked to be contacted by removals companies. Additionally, some technical and usage data may be collected automatically when you visit our website, using cookies or similar tools where permitted.
Lawful bases for processing your data
We use your personal data only where we have a valid legal basis to do so under data protection law. The main lawful bases we rely upon are:
Performance of a contract. We process your data when it is necessary to provide a quotation, enter into and perform our contract with you, including arranging and carrying out your move, handling payments and managing any follow up queries.
Legitimate interests. We may process your data where this is necessary for our legitimate business interests, provided these are not overridden by your rights and interests. This includes managing our business operations, communicating with you about your booking, improving our services and maintaining appropriate records.
Legal obligations. We may process certain information to comply with legal and regulatory requirements, such as tax, accounting and record keeping rules or obligations to law enforcement or other authorities.
Consent. Where required by law, for example in relation to certain marketing communications or non-essential cookies, we will rely on your consent. You can withdraw your consent at any time, although this will not affect the lawfulness of processing that has already taken place.
How we use your personal data
We use the personal data we collect for the following purposes:
To provide quotations and respond to your enquiries about our moving services.
To set up and manage your booking, including planning logistics, assigning teams, and coordinating your move.
To issue invoices, process payments and maintain appropriate financial records.
To communicate with you before, during and after your move, including sending confirmations, updates and any necessary information about the service.
To handle feedback, questions, complaints or claims and to resolve any disputes.
To manage our business, including internal administration, reporting, quality control and training.
To comply with our legal and regulatory obligations and to cooperate with relevant authorities when required.
Where permitted, to send you information about similar services you have previously used, and to analyse how our website and services are used so that we can improve them.
Data sharing and processors
We do not sell your personal data. However, we may share your data with carefully selected third parties where necessary for the purposes described in this Privacy Policy.
Service providers and processors. We may share your data with third party companies that support our operations, such as payment processors, accounting and invoicing providers, website hosting and maintenance providers, customer management systems, and companies that provide secure data storage and backup. These providers act as data processors and may only use your personal data in accordance with our instructions and for the purposes we specify.
Professional advisers. We may share data with professional advisers such as accountants, lawyers or insurers where this is necessary for obtaining professional advice, managing legal claims, or meeting our legal obligations.
Authorities and legal obligations. We may disclose personal data where we are required to do so by law, regulation, court order or request from an authorised public authority, or where disclosure is necessary to establish, exercise or defend legal claims.
Business transfers. If we undergo a business reorganisation, merger or sale of all or part of our business, your personal data may be transferred as part of that transaction, in accordance with applicable law and subject to appropriate safeguards.
International transfers
Where we use service providers located outside the United Kingdom or the European Economic Area, your personal data may be transferred to countries that do not offer the same level of data protection as the UK. In such cases we will ensure that appropriate safeguards are in place, such as the use of standard contractual clauses or equivalent legal mechanisms, to protect your personal data and to ensure that your rights continue to be respected.
Data retention
We keep your personal data only for as long as necessary for the purposes for which it was collected, including to meet any legal, accounting or reporting requirements. We will normally retain basic customer and contract information for a number of years after your move, to allow us to deal with any queries, disputes or claims and to comply with tax and accounting rules. When personal data is no longer needed, we will delete or anonymise it in a secure manner.
How we protect your data
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include restricting access to personal data to staff and service providers who need it for legitimate business purposes, using secure systems and storage, and keeping our procedures under review to ensure ongoing protection. While we take reasonable steps to safeguard your data, no transmission or storage system can be guaranteed to be completely secure.
Your data protection rights
Under data protection law, you have certain rights in relation to your personal data. These rights apply to all Movers Merton customers in our service area, subject to some limitations and exemptions. Your key rights include:
The right of access. You can request confirmation of whether we process your personal data and receive a copy of the data we hold about you, along with certain additional information.
The right to rectification. You can ask us to correct or complete personal data that is inaccurate or incomplete.
The right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the original purpose or where you have withdrawn consent.
The right to restriction. You can ask us to restrict the processing of your personal data in specific situations, such as while we are investigating a concern about its accuracy.
The right to data portability. In certain circumstances, you can request that we provide you with personal data you have given us in a structured, commonly used and machine readable format, or that we transfer it to another controller where technically feasible.
The right to object. You can object at any time to processing based on our legitimate interests, including direct marketing. We will stop processing your data for those purposes unless we have compelling legitimate grounds that override your interests, rights and freedoms or we need the data for legal claims.
Rights in relation to consent. Where we rely on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing that took place before you withdrew consent.
Exercising your rights and complaints
If you wish to exercise any of your data protection rights, or if you have questions about how we handle your personal data, you can contact us using the details provided on our website or in your service documentation. We will respond to your request in accordance with applicable law and may ask you to provide information to verify your identity before we act on your request.
You also have the right to lodge a complaint with a data protection supervisory authority if you are unhappy with how we handle your personal data. In the United Kingdom, this is the Information Commissioner's Office. We encourage you to contact us first so that we can attempt to resolve your concerns directly.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, how we handle personal data, or changes in legal requirements. The most current version will always be available on our website or upon request. We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your personal data.
